Link the Right Caesars Rewards Identity to Horseshoe

Find the existing rewards number first

Check a physical Caesars Rewards card, an official profile screen or a prior property statement for the membership number. Use the official account-recovery route if the number or password is missing. Do not open another loyalty profile simply because an email address changed. Duplicate identities can split Tier Credits, Reward Credits and account history, and a later merge may require additional proof.

Compare verified identity fields

Match the full legal name, date of birth and current address across the rewards account and the eligible online casino profile. A nickname, old surname or stale phone number can prevent automated matching. Correct the source record through official support rather than editing one profile to a convenient variation. Never send a password, one-time code or complete payment credential in an ordinary support message.

Separate Reward Credits from Tier Credits

The two balances serve different purposes and may post on different schedules. Record the activity date, product and displayed balance before asking about missing credit. A casino session, property purchase and promotional multiplier may each follow distinct earning rules. Linking the account does not mean every transaction earns at the same rate or becomes visible immediately in every app.

Escalate with one traceable case

If linking fails, save the masked rewards number, casino account email, error wording, time and device. Ask support whether the problem is an identity mismatch, an already-linked profile or a product eligibility issue. Keep one case number and add evidence to that thread. Multiple new registrations or repeated unlink attempts can make the ownership trail harder to verify.

Before you continue

• recover the existing rewards number
• match legal identity fields across both profiles
• record Reward Credits and Tier Credits separately
• keep one support case and do not create duplicates